Yes, it’s necessary to log into your ahensmetal account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.
You’ll have access to a personalized shopping experience including recommendations and quicker check-out.
No Installation or Demo provided by Ahens Metal Ltd.
Yes, we deliver product internationally as per / under Indian Import / Export law, but to order from other countries you have to make a MOQ (that is one set of this product group, It’s varied product to product.) and have to pay the shipping charges. click here for inquiry.
Please view our shipping policy Click here for details.
The products listed as ‘Out of Stock’ or ‘Temporarily Unavailable’ are not available for sale.
There are NO hidden charges when you shop on ahensmetal.com, The price you see on the product page is final and it’s exactly what you pay.
Note: There can be additional delivery charges based on our Shipping Policy.
Yes, You can expect multiple orders to deliver together if courier company allowed the final parcel.
You could get an shipping fee return If, your final payment is more than 499/- and you get all products together in a single parcel, after the products delivered to you and the return period is over also if you didn’t apply for return or exchange.
Click here and fill the form to get refund your shipping fee. Mention “Shipping fee return” in subject & the order id and AWB no in description.
Products sold by ahensmetal.com are shipped in packages with waterproof plastic wrap or eco-friendly paper box.
Fragile items like lamps or clocks etc. are safely secured with bubble wrap.
Please visit or read the Non-Return Policy in product page.
Yes, the freebie has to be returned along with the product in unboxing condition. Or you should be charged for the freebies.
You can raise a request to return your items with these simple steps:
1. Log in to your ahensmetal.com account
2. Go to Contact us
3. Raise a query for return the product.
4. Mention your order id and AWB no in description.
or
Mail us at ahensmetallimited@gmail.com with your order id, AWB no and real time product photo with highlighted the defected area.
Once you raise a request, you’ll get an email confirming that your request is being processed. Based on the item, your request may be automatically approved or you may be contacted for more details. If the request is approved, the item will be picked up after which you will get a replacement or refund.
You can get in touch with the brand or an authorized service center of the brand to claim the warranty for your product (if warranty applicable).
No, our return policies don’t support the return of item(s) ordered wrongly. You can refer the Returns policy on the product page.
Cancellation of item(s) in an order happens immediately if the order hasn’t been shipped yet by us. If your order has been shipped, it will not be cancelled or you should be charged if courier service confirms that the shipment is being returned to the seller and you denied to accept the parcel. Orders cannot be cancelled after 12:00 PM (if order before 12:00pm then on the same day and if order placed after 12:00pm then the very next day) hours (GMT+5.30), please check the Cancellation policy on product page for more details.
If you have received a mail from us confirming your refund request, it means that the refund has been initiated. You can also contact your bank with the ARN you would have received for an update on the status of your refund.
In the rare event of the amount not being credited by the date promised, you can contact us as we will work with the bank to get it done.
During pick-up, your product will be checked for the following conditions:
Correct Product | Name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible. |
Complete Product | All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present. |
Unused Product | The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (if applicable) |
Undamaged Product | The product should be undamaged and without any scratches, dents, tears or holes. |
Undamaged Packaging | Product’s original packaging/ box should be undamaged. |
The field executive may refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.
View a complete list of all non-returnable products HERE
The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.
You can check your SMS for more details on when the courier service will try to deliver again.
Or you should raise a ticket for deliver the product on the next day from home page chat box.
Couriers make sure that the delivery is re-attempted the next working day if you can’t collect your order the first time.
As per company policy, a shipment can’t be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.
An e-mail will be sent once you’ve successfully placed your order. We’ll also let you know as soon as we ships the item(s) to you along with the tracking number(s) and courier company name for your shipment(s). You can track your orders from the ‘Shipping Page’ section.
Availability of the ‘Cash on Delivery’ payment mode depends on the courier services delivering to your location. Please enter your pincode on the product page to check if this payment mode is available at your location. Courier service providers also have limits on the amount you can pay through cash on delivery based on the destination and your order could have exceeded this limit.
The courier service will contact you for delivery of your order. Please check your SMS for more details.
If you have a question which is not in the list please contact us or use WhatsApp Live Chat