Shipping

What are the delivery charges?

Delivery charge varies with each Products and as well as Buyers.

For Products listed ahensmetal https://ahensmetal.com Free Shipping for Local (Selected Pin codes), Rs. 60/- for Zonal (same State) and Rs. 80/- for National (all over India) charge for delivery per item may be applied if the order value is less than Rs249. While, orders of Rs250 or above are delivered free.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that we or our courier partners have a holiday between the day your placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners do not work on Sundays and this is factored in to the delivery dates.

What is the estimated delivery time?

We generally procure and ship the items within 12:00 PM on every business day if order press after this time parcel shipped the next business day. Business days exclude public holidays and Sundays.

Estimated delivery time depends on the following factors:

• The destination to which you want the order shipped to.

Are there any hidden costs (sales tax, handling, processingetc) on items sold by us on ahensmetal.com?

There are NO hidden charges when you make a purchase on ahensmetal.com List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.

Delivery charges are not hidden charges and are charged (if at all) extra depending our shipping policy.

Why does the estimated delivery time vary for each buyer?

You have probably noticed varying estimated delivery times of the product you are interested in. Delivery times are influenced by product availability, geographic location of the warehouse, your shipping destination and the courier partner’s time-to-deliver in your location.

Please enter your default pin code on the product page (you don’t have to enter it every single time) to know more accurate delivery times on the product page itself.

Product does not/cannot ship to my area. Why?

Please enter your pincode on the product page (you don’t have to enter it every single time) to know whether the product can be delivered to your location.

If you haven’t provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.

Whether your location can be serviced or not depends on

• Whether weship to your location
• Legal restrictions, if any, in shipping particular products to your location
• The availability of reliable courier partners in your location

At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.

Why is the CoD option not offered in my location?

Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.

I need to return an item; how do I arrange for a pick-up?

Returns are easy. Contact Us (via email or WhatsApp) to initiate a return. You will receive a call explaining the process, once you have initiated a return.

Wherever possible our Logistics partner will facilitate the pick-up of the item. Return fees are borne by us.

What do the different tags like “In Stock”, “Available” mean?

‘In Stock’

For items listed as “In Stock”, we will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

‘Out of Stock’

Currently, the item is not available for sale. Use the ‘Notify Me’ feature to know once it is available for purchase.

‘Imported’

Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as ‘Imported’ on the product page and can take at least 10 days or more to be delivered to you.

Does Ahens Metal Ltd. deliver internationally?

Yes, we deliver product internationally as per / under Indian Import / Export law, but to order from other countries you have to make a MOQ (that is one set of this product group, It’s varied product to product.) and have to pay the shipping charges. But for bulk orders we Ahens Metal Ltd pay for the shipping charges.