Cancellation & Return
Updated On. 07/09/2022 at 07:35:07 AM
Returns Policy
Returns is a scheme provided by us directly under this policy in terms of which the option of refund is offered by us to you. All products listed under a particular category may not have the same returns policy. For all products, the returns policy provided on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return policy on the product page for any exceptions to this returns policy and the table below
The return policy is divided into three parts; Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
Part 1 – Category, Return Window and Actions possible Category | Returns Window, Actions Possible and Conditions (if any) |
Lifestyle: Jewellery, Footwear Accessories, Travel Accessories, Watch Accessories, etc.. Home: Pet Supplies & Rest of Home. (Except Home décor, Furnishing, Home Improvement Tools, Household Items) | 7 days Refund or Replacement |
Lifestyle: Watch, Winter Wear (Blazer, Sweatshirt, Scarf, Shawl, Jacket, Coat, Sweater, Thermal, Kid’s Thermal, Track Pant, Shrugs), etc… | 7 days Refund, Replacement or Exchange |
Lifestyle: T-Shirt, Footwear, Saari, Short, Dress, Kid’s (Capri, Shorts & Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Jean, Skirt, Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage, etc… | 3 days Refund, Replacement or Exchange |
Home: Home Improvement Tools, Household Items, Home décor, Furnishing | 7 days Refund or replacement |
All Small Home Appliances (Except Chimney, Water Purifier, Fan, Geyser) Furniture – Hammock Swing & Stool | 7 days Replacement only In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service center to resolve any subsequent issues. In any case, only one replacement shall be provided. |
Rest of Small Home Appliances – Chimney, Water Purifier, Fan, Geyser only | 7 days Replacement only For products requiring installation, returns shall be eligible only when such products are installed by the brand’s authorized personnel. In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 10 days of delivery or Installation wherever applicable, you will be directed to a brand service center to resolve any subsequent issues. In any case, only one replacement shall be provided. |
No Questions Asked | 7 days Refund or replacement This policy enables easy product return requests for customers through the Platform, subject to product validations at the time of pick-up and fraud prevention mechanisms. This policy shall be applicable only if the product was bought when this policy was applicable to the product. If not, the policy provided here shall apply to the order. It is clarified that a customer may only be able to seek a one-time replacement under this Policy, subject to the other terms provided herein. Exceptions to this policy: Following claims will be covered under the policy provided here and through corresponding validation processes a. product undelivered b. product/accessories missing c. wrong product/accessories delivered |
No Returns categories | Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail. You can view the complete list of non-returnable products here. |
Part 2 – Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address and extra shipping fee will bare by the customer. If product price is less than Rs. 149/- or multiple product ordered in a single parcel and return one / two / partially then the return shipping fee will bare by the customer.
During pick-up, your product will be checked for the following conditions:
Category | Conditions |
Correct Product | IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible. |
Complete Product | All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present. |
Unused Product | The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). |
Undamaged Product | The product (including zip, sole, handle, tray, etc.) should be undamaged and without any scratches, dents, tears or holes. |
Undamaged Packaging | The product’s original packaging/ box should be undamaged. |
The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by us.
Part 3 – General Rules for a successful Return
- In certain cases, where we are unable to process a replacement for any reason whatsoever, a refund will be given.
- In cases where a product accessory is found missing/damaged/defective, we may either process a replacement of the particular accessory or issue an eGV for an amount equivalent to the price of the accessory. During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund (on the spot refunds for cash-on-delivery orders). Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects.
- For products where installation is provided by Ahens Metal’s service partners, do not open the product packaging by yourself. Ahens Metal’s authorized personnel shall help in unboxing and installation of the product.
‘In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for us to investigate.’
Cancellation
Cancellation is directly not allowed right now in ahensmetal.com but in an special case you should ask us in live chat or mail us for cancellation, and the order only cancel if the product is not dispatched / shipped out to you.